Lone Star Floors is a family owned and operated company since 1988; we carry a large selection of Carpet, Tile, Hardwood, Laminate, Area Rugs and Granite counter tops.
We highly value your complete satisfaction with our products and service. Our philosophy is very simple; if you are pleased with your shopping experience, we are confident you will share it with others and continue to use Lone Star Floors Family for all your floor covering needs.
LONE STAR FLOORS Family has many BBB Gold Star Awards, Certified Installers; we are a Shaw Design Center, Mohawk Color Center, Stainmaster Master Gallery, ASID Partner.
Our pledge to you as an authorized bearer of The Carper and Rug Institute "seal of Approval,”
- Provide expert assistance from qualified personnel
- Offer products from manufacturers who share our commitment to customer satisfaction
- Be responsible for quality installation service that we provide
If you are not satisfied with your purchase, we will strive to correct any problem in a timely and courteous manner
Lone Star Floors Family Code of Ethics:
ADHERE TO THE FOLLOWING STANDARDS:
1. Excellent Customer Service
2. All work performed will meet or exceed Standards of the industry.
3. Full disclosure of all risks and costs associated with your service (to the best of our knowledge).
4. All terms and conditions fully specified in writing and adhered to (unless beyond their control).
5. All changes, deviations and amendments to original contract must be in writing and accepted by customer.
6. No advance payments required except under the following conditions:
- Reasonable fees for estimates and so- called "trip charges”.
- Materials are ordered in the name of the customer and payment is applied to order.
- Materials are delivered.
- Work has started.
- Lone Star Floors Family and Consumers come to private agreements to meet particular needs and feel completely comfortable with the arrangement.
- Lone Star Floors Family: Adhere to the BBB code of ethics standards.