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Designer Floors & Interiors
Showroom/Design Center
Nashville, TN 37221
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louise@hardwoodsofnashville.com
 
  

   
 

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 F.A.Q.s 
Ordering Questions
Q.Is there a down payment required for special orders?
A.Yes. We require 100% down on all special orders.
Q.How much extra material should I order for my project?
A.Usually about 5-10% depending on the material and the total size of the job. Carpet can be a little tricky because of how the cuts will be made to fit the layout of your project.
Credit/Financing Questions
Q.Do we offer financing options?
A.Yes. We have an in-store financing program for those who qualify. Please ask our sales reps for more information.
Shipping/Delivery Questions
Q.Do we offer delivery?
A.Yes. We will deliver and stage any furniture or accessories you order. There is a fee depending on the amount of work required.
Installation Questions
Q.We want to have our hardwood floors sanded and finished but are wary about the all the dust?
A.We have a dust-free vacuum system available upon request. This will capture about 95% of all the dust generated when floors are sanded. Ask our sales reps for more information.
Q.What should I expect from my carpet installation?
A.We follow the installation guidelines set forth by the Carpet & Rug Institute (CRI). This ensures your warranty by the product manufacturer. Be wary of installers who do not follow these guidelines because if the carpet is not properly installed, then you do not have a valid warranty. For more information, visit their website at

http://www.carpet-rug.org/residential-customers/installation/index.cfm

Cancellation/Returns Policy
Q.Can I return extra material from my tile or hardwood order?
A.Yes. If we measured your job then you can get a full refund on any extra materials. However, if you supplied us with measurements then there is a 30% restocking fee. However, some special orders are non-refundable. We strongly recommend that if you have a box or two left over, keep them. You never know when something will happen and you need a small repair done. You do not want to run the risk of needing a product several years from now that has been discontinued.
 
  

   
  
  

   
 
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 Design Tip | Home Ideas 
Light vs. dark. Medium to dark colors are better at hiding soil and heavy traffic than light colors. However, dark colors show lint, dust and the like. Vacuuming is the instant cleaning solution for dark carpets – it can be easily done compared to professionally cleaning a light carpet.
Anso® Nylon Carpet
 
  

   
 
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Nashville, TN


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